We accept UPS, USPS, or Fedex returns. Please ensure your prepaid shipping label is attached and the package is closed.

Restrictions:

- Packages can only be guaranteed up to $50.

- We cannot accept packages over 40 pounds in weight or larger than 2 feet in any dimension.

- Shipping labels must be for UPS, USPS, or FedEx.

- We will not accept any hazardous or prohibited goods.

How it works:

1. We’ll deliver two Package Pickup labels in your next Refill.

2. When you’re ready to return something, stick a label to your package in a clearly visible location.

3. Before your weekly lock time, schedule your pickup for your Refill Day by messaging us at 855-674-1999 and answering a few questions.

4. Leave your package out for pickup with your empties on your Refill Day. Make sure your Rounder can see your yellow label!

Terms:

The Rounds reserves the right to refuse package pickup under the following conditions:

- Non-compliance with weight or size restrictions.

- Failure to affix a proper prepaid shipping label.

- Inadequate sealing or packaging.

- Packages containing hazardous or prohibited materials as outlined by the carrier.

The Rounds is not responsible for any packages prior to pickup from the Member or after drop-off with the carrier. Once a package has been collected and delivered to your carrier, the liability for any loss, theft, or damage rests solely with the carrier. The Rounds does not track or provide updates on the status of packages once they have been dropped off at the carrier.

The Rounds assumes no responsibility for any loss, theft, or damage beyond the $50 limit.