Frequently Asked Questions
If you'd like to hear from a real human, reach out to support@therounds.co or by text at 855-674-1999.
The Rounds is a low-waste grocery delivery service. We're in your neighborhood every week making the rounds, to ensure your home is always stocked with with boring daily essentials like TP and hand soap, as well as the groceries you need and your favorites from local partners. It's like hiring a friendly neighbor to handle your shopping!
Low waste means that we are committed to reducing your waste at home. No more boxes inside boxes! Instead, we deliver your orders in a green bag with reusable, recyclable, or compostable containers. When you're done with your items, leave your empties on your doorstep, and we'll pick up your empty containers as we drop off your weekly refill -- like the modern-day milkman.
Please note that some items cannot yet be delivered in reusable containers for health and safety reasons. We work every day to find more creative solutions that reduce packaging waste! We believe in progress, not perfection, and appreciate that you're on this journey with us!
Other delivery services bring your products in plastic wrapped in cardboard wrapped in plastic, surprise you with stacked service fees and tips, or clog up the streets by rushing back and forth to make next-day deliveries. Not us! Your products from The Rounds will come in reusable containers packed in a tote. Our selection features thousands of products from high-quality groceries, household essentials, and curated selections from local purveyors without the hassle of running from store to store. Members get weekly delivery and refills from our Rounders via e-bike or e-Van for just $10 a month, plus free pickup of empty containers to be sanitized for reuse.
Our product details and prices are listed here: https://www.therounds.co/products
We source products from wholesale providers, and pass any price savings onto members.
We partner directly with wholesalers, manufacturers, and local businesses to get you the highest quality, sustainable staples. We curate only the highest-quality, sustainable products — we're talking thoughtfully designed, better made, longer lasting, ethically sourced, and eco-friendly. You can learn more about specific products by clicking on “sustainability” on each product's details page.
We carry household essentials from carefully selected brands such as Dr. Bronner's, Seventh Generation, The Bare Home, and Dropps, as well as grocery favorites from Rao's, LaCroix, Mezcla, Vitacoco, Spindrift, Recess, Poppi, Desert Pepper Trading Co. and more. We source coffee and baked goods from our local partners, fresh produce from nearby farms, upcycled dog toys by Rerope, and so much more! We are frequently adding new products to our lineup and welcome any suggestions you have in mind!
Don’t worry, it’s not! We’re in your neighborhood every week making the rounds on our e-bikes, so this just ensures that we’re here when you need us, and you’re always stocked with the basics you already use every day — like TP and hand soap. You can set each item to come at the frequency that works best for you.
There are no delivery fees. All weekly refills are included with your membership.
Our members place their empty containers outside their doors and we come pick them up, reversing the direction of conventional one way shipping channels. Almost all consumer products today move along distribution and fulfillment channels that resemble straight lines. Retailers and delivery services ship to consumers, who in turn dispose of the product and the product’s packaging. The Rounds is turning those straight lines into “closed-loop” circles through the use of reusable containers. Reverse Logistics is the process of closing the loop.
You just leave them outside your door for us on Refill Day, or wherever you receive your bundle! No need to return them if you’re not ready yet, just leave them for us when you’ve got empties.
Please return any glass containers, jars, or bottles, as well as any cotton or canvas bags. When we pick them up, they’ll be washed and sanitized before being refilled and sent back out for their next Refill Day.
Our team delivers bundles on e-bikes and e-vans from a local Neighborhood Refillment Center. We make the rounds weekly on a neighborhood Refill Day.
Our employees are background-checked, bonded and insured. We’re friendly folks that live in your neighborhood. We prep your refill in our hyper-local Neighborhood Refillment Center (“NRC” for short). We send you a text when we’re on our way and another text when we drop off your refill bundle at your door.
You won't! If our fancy-pants predictive algorithm is ever wrong, a real human will make it right. Just text us at 855-674-1999 and you’ll see.
At The Rounds, we’re committed to reducing our carbon footprint. Because of this, we do not accept physical returns of items once they have left our warehouse.
If you are unhappy with the quality of a product, please text us at 855-674-1999 or email us at support@therounds.co within 14 days of receiving your order and we’ll do our best to make it right.
Please note that Membership fees are not eligible for a refund or exchange.
We reserve the right to refuse any refund request if you do not make it within 14 days of delivery or if we determine, in our sole discretion, that the return policy is being abused.
You’ll want to sit down for this. For $10 a month, members get access to:
- Personalized, set-it-and-forget-it refills
- Autopilot drop-offs and pick-ups at your door every week
- The best, premium natural products you use every day at bulk shop prices
- Thoughtfully designed, reusable containers that complement your home
Easy. Just text 855-674-1999 or email support@therounds.co if you want to pause or stop your membership. We can easily skip a refill or pause your service at zero cost. This is NOT some rigid subscription service that leaves you with a mountain of items you don’t want. 100% happiness guaranteed.
You’ll be charged a monthly fee beginning on the day of your first refill. Charges for your bundles are processed separately, upon successful delivery of your refill.
If you’ve signed up with a free trial, we’ll automatically charge you for your membership fee when your trial period ends. Note that during the free trial, you don’t pay any membership fees, you only pay for the items in your bundle!
You can choose from three pickup plans. When you add a pickup plan to your membership, we’ll drop off a kit with everything you need to sort your items for pickup.
Core Pickup: Weekly pickup for plastic film, e-waste, batteries, clothing, and prepaid package returns.
Compost Pickup: Weekly compost pickup and bucket exchange.
Complete Pickup: All household pickups for plastic film, e-waste, batteries, and prepaid package returns. Plus, weekly compost pickup and bucket exchange.
You can choose from three pickup plans. When you add a pickup plan to your membership, we’ll drop off a kit with everything you need to sort your items for pickup.
Core: Weekly pickup for plastic film, e-waste, batteries, clothing, and prepaid package returns.
Compost: Weekly compost pickup and bucket exchange.
Complete: All of the household pickups for plastic film, e-waste, batteries, and prepaid package returns. Plus, weekly compost pickup and bucket exchange.
Plastic film: We accept thin, flexible plastic including plastic bags, bubble wrap, packing air pillows, shrink wrap, or anything else with the plastic bag recycling label. Do not include hard or multilayer plastics.
E-waste: We accept cables, cords, wires, and small electronics that fit in your pickup bag. Do not include lightbulbs or ink/toner cartridges.
Batteries: We accept single-use, rechargeable, and lithium-ion batteries under 11 lbs. Batteries cannot be over 300 watt-hours, damaged, defective, or recalled.
Clothing: We accept fabric and leather clothing, shoes, and bags in good donation or recycling condition.
Prepaid Package Returns: We accept closed packages with a prepaid label for return at USPS, UPS, and FedEx.
Compost: We accept bread, grains, meat, and fish (including bones), egg shells, dairy, fruits and veggies, paper towels, paper napkins, cardboard rolls, compostable flatware, dinnerware, plates, and cups, produce or storage bags that are marked compostable, coffee grounds, coffee filters, and tea bags. We do not accept cooking grease, oil, plastic, paper tissue, or towels soiled with grease, oil, or bodily fluids, and pet waste.
Once your Rounder picks up your items on your weekly Refill Day, we sort and deliver your waste to our vetted partners. The pros handle the proper sorting, recycling, and disposal for all of your hard-to-dispose waste streams. Our vetted partners include Rabbit Recycling, Veteran Compost, Terracycle, and more.
When you choose a pickup plan, you’ll see your available pickups in your Refill. Choose what pickups you want that week, or skip if you need to! Based on your choices, your Rounder will know what to look out for the next time they swing by.
If you are a new Member, you can try a pickup plan for free during your 30-day membership trial.
