Don’t worry, it’s not! We’re in your neighborhood every week making the rounds on our e-bikes, so this just ensures that we’re here when you need us, and you’re always stocked with the basics you already use every day — like TP and hand soap. You can set each item to come at the frequency that works best for you.

There are no delivery fees. All weekly refills are included with your membership.

Our members place their empty containers outside their doors and we come pick them up, reversing the direction of conventional one way shipping channels. Almost all consumer products today move along distribution and fulfillment channels that resemble straight lines. Retailers and delivery services ship to consumers, who in turn dispose of the product and the product’s packaging. The Rounds is turning those straight lines into “closed-loop” circles through the use of reusable containers. Reverse Logistics is the process of closing the loop.

You just leave them outside your door for us on Refill Day, or wherever you receive your bundle! No need to return them if you’re not ready yet, just leave them for us when you’ve got empties.

Please return any glass containers, jars, or bottles, as well as any cotton or canvas bags. When we pick them up, they’ll be washed and sanitized before being refilled and sent back out for their next Refill Day.

Our team delivers bundles on e-bikes and e-vans from a local Neighborhood Refillment Center. We make the rounds weekly on a neighborhood Refill Day.

Our employees are background-checked, bonded and insured. We’re friendly folks that live in your neighborhood. We prep your refill in our hyper-local Neighborhood Refillment Center (“NRC” for short). We send you a text when we’re on our way and another text when we drop off your refill bundle at your door.

You won't! If our fancy-pants predictive algorithm is ever wrong, a real human will make it right. Just text us at 855-674-1999 and you’ll see.

At The Rounds, we’re committed to reducing our carbon footprint. Because of this, we do not accept physical returns of items once they have left our warehouse.

If you are unhappy with the quality of a product, please text us at 855-674-1999 or email us at support@therounds.co within 14 days of receiving your order and we’ll do our best to make it right.

Please note that Membership fees are not eligible for a refund or exchange.

We reserve the right to refuse any refund request if you do not make it within 14 days of delivery or if we determine, in our sole discretion, that the return policy is being abused.