Frozen
Commonly asked questions
Can I try the service before paying a membership fee?
Yes! Your first month is on us — only pay for the groceries you buy. After that, you'll get weekly delivery for just $10 a month.
Do I have to pay tips and delivery fees?
No! Our team of full-time Rounders receive salary and benefits, so no tips are needed. Our $10 membership covers four weekly deliveries a month.
Can I skip or pause my deliveries?
Yes! You can skip a week any time before your order locks, or pause your membership for up to 3 months.
Can I order items once?
Yes! You can set up a custom frequency for any item you buy, including one-time. You can always adjust a frequency if you aren’t quite ready for a delivery.
Can I adjust my order every week?
Yes! You can add what you need and remove what you don’t before your order locks each week. We’ll send you a reminder. If you need help managing your order, you can text our Member Success team and reach a real human.
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